Shipping policy
SHIPPING POLICY & INFO
SHIPPING
We strive to process your order within 1-3 business days after placing your order. All domestic orders will be shipped via DHL and final delivery is via USPS.
Orders placed with expedited shipping will be processed and shipped that day if they are placed before 2:00 p.m. MST. If your order is placed after 2:00 p.m. MST, it will be processed and shipped the next business day. Please take that into account when selecting expedited shipping as it may affect your expected delivery date. We cannot guarantee shipments will be delivered on weekends.
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on orders of $100 or more.
DELIVERY
Typically, your package should be delivered to you within 2-9 business days after it has left our warehouse in San Diego, California. Always Figure is not responsible for lost, stolen, or damaged packages.
If your package is lost or stolen, we recommend you contact the carrier to file a claim or your local authorities.
INTERNATIONAL ORDERS
We strive to process your order within 1-3 business days after placing your order. All international orders are shipped via DHL. Typically, your package should be delivered to you within 10-15 business days after leaving our warehouse. This may vary depending on the Customs process in the destination country.
We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming from outside of your country.
If you used a promo code or received any discount on your order, you will be charged taxes or duties on the original prices. Always Figure will not alter any invoices or pricing in an attempt to avoid international fees or charges.
Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates.
TRACKING YOUR ORDER
Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. Please allow 48 hours for the tracking information to become available.
If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to alwaysfigureclothing@gmail.com and we will provide you with the shipping information for your order.
We are available Monday through Friday. Our UPS contract does not include weekend delivery and Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day.
If you have any further questions, you can contact us at alwaysfigureclothing@gmail.com